iSIM: An integrated design method for commercializing service innovation

Service Capacity Design With an Integrated Market Utility-Based Method

Excerpt] The purpose of this chapter is to present a model that integrates customer preferences and service design. In response to the need for interdisciplinary service management research, we present a framework that specifies the key elements of an integrated market utility-based model (MUM) and a method for determining optimal service designs based on customer needs and preferences. We also...

A Framework for Integrated design and innovation

Quality and price was a major discriminator in the 1980’s. Now Time to market dictates. Global Competitiveness in manufacturing is characterized by an increasing rate of change of product specification. Complex and dynamic value chains and product and service delivery mechanisms match it. This paper presents a framework, which combines different lifecycles in a hierarchical structure to support...

An Integrated Method of Parameter Design

A Method for Scheduling Integrated Transit Service

In the United States, many transit agencies are considering integrating their demand-responsive service with traditional fixed-route service. In some cases, it may be advantageous to the transit agency or to the passenger to coordinate traditional demand-responsive transit service with fixed -route service. The demand-responsive service connects passengers from their origin to the fixed route s...

An Integrated Is Framework for Managing Innovation

While the management of innovation is the most knowledge-intensive organizational process, its information technology support has received only fragmented attention. Addressing the collaborative nature of the innovation process, in this paper we present Knowledge Breeder and its associated problemsolving methodology (Group Model Building by Selection and Argumentation) as a framework for suppor...